“One of the top challenges solo service professionals face is managing limited resources. A small team is often responsible for a dizzying array of PRIORITIES on both the help in PRACTICING and ADMINISTRATIVE sides of the business activities.”
One of the most common frustrations of a service professional is simple: PHONE ANSWERING. Today, we're going to explore how virtual reception services can help resource-strapped firms serve existing and future clients with the type of customer service expected from big firms. Let’s begin.
Virtual services, like phone answering, free up time for professionals and their team to work on serving clients. When you know the phones are being handled by a trained professional, you can work on other tasks without fear of being interrupted. Let your receptionist keep a log of callers and notes, including details on whether a return phone call is needed.
As per an independent survey conducted by Profrea, every two out of three potential clients said that their decision to visit a workspace is primarily influenced by the firm's "initial responsiveness". You might not know but those retention rates can be increased simply by hiring a virtual receptionist service. You may even be able to find a professional who already has experience and training in your domain if you get lucky.
A good virtual reception help gives you a great peace of mind – knowing the phones are under control. It stops you from worrying about cell service in spotty coverage zones, and you'll never have to let people know you'll be unavailable during a plane ride or long deposition. Your receptionist will handle all incoming calls and can even assist with scheduling as needed.
Do incoming calls sometimes get missed while your in-house receptionist is on another call? Do busy times prevent a delay in cold calling? In these cases, it pays to have a conditional call forwarding service, where a receptionist will jump in to answer any calls that don't get answered after a few rings.
Conditional call forwarding is just one example of how flexible virtual reception solutions can be. To learn more about phone answering and other virtual assistant services for your Profession, contact us on Profrea.com.